FAQ

DO I NEED TO REGISTER TO YOUR WEBSITE TO PURCHASE? HOW CAN I DO IT?
You don’t need to register to our website to purchase our products. You can easily access as “GUEST” and follow the instructions. Signing up to our website means access to your personal account, that allows to track your orders and filling it with your data to simplify your future purchases.The registration is totally free, easy and fast. You will only need to click at the top right of the website on “SIGN IN” and follow the instructions to create a new account.

WHICH BENEFITS WOULD I HAVE FROM SIGNING UP TO YOUR WEBSITE
Signing up to our website will allow you to access to your personal account, where you can track your orders and their shipping. You could also benefit from a customer’s service dedicated, which could also save all the operations that have been done.

IS A MINIMUM ORDER EXPECTED IN PEPEGUSTO STORE?
Yes, it is. In PepeGusto store it is necessary purchase a minimum of €20,00.
For purchases over €149,00, the shipping will be free, while for purchases under that amount, the shipping costs will be of €15,00.

HOW CAN I PLACE MY ORDER?
Placing an order is really easy. You can click to “ADD TO BAG” and then select a means of payment. You can choose to pay with PayPal or placing your order with your credit card, following that, a page to insert all your data will open, here you can also add your coupon/discount code on the designated area. After this operation you will have to choose the delivery methods and the means of payment, and in the end confirm your order to place it (for purchases with PayPal you will be addressed to a specific page for a safe procedure).

HOW DO I KNOW IF MY ORDERED HAS BEEN PLACED?
Once you will confirm your order, you will receive an email (at the email address you chose to purchase) with your order confirmation and its summary. If you won’t see it, please, try to control on your spam. For every kind of question, please contact our customer service, they will be delight to help you.

HOW CAN I ADD A COUPON/DISCOUNT CODE?
After you will have selected all the products you would like to purchase, you will have to add your coupon/discount code on the designated area. It will be calculated immediately and shown on your order finale price.

HOW TO USE A COUPON YOU RECEIVED? 
If you have received a coupon, use it before it will expire! Select the products you want to purchase, and during the check-out you will have to add it on the designated area. It will be calculated immediately and shown on your order finale price, after that you could proceed with your order payment.

MEANS OF PAYMENT
For a safe shopping we offer a high security service of payment with PayPal.
You can choose between the following means of payment:
-Credit or Prepaid Card;
-PayPal.

IS IT SAFE PAYING WITH A CREDIT CARD?
PepeGusto wants to his customers to be safe, for this reason paying with a Credit Card is easy and safe. We use cryptography protocols SSL. 
Your payments then are safe, and your privacy will be protected.

WHEN WILL THE ORDER BE CHARGED ON THE CARD I USED TO PAY?
As soon as you place your order and you add your payment details, an authorisation will be sent to your bank to verify also your payment card validity.
When the operation will be authorised, the order will be set in motion and the payment card will be charged immediately.

HOW MUCH ARE THE DELIVERY COSTS?
For purchases over €149,00, the shipping will be free, while for purchases under that amount, the shipping costs will be of €15,00.

HOW LONG ARE THE DELIVERY TIMES?
After the order will be placed, it will be dispatched within 24/48 hours.
Thanks to “DHL Express”, you will get your order in 2-3 working days.

HOW CAN I TRACK MY ORDER?
You can easily access to your personal account and track your order if you have registered to our website.
Otherwise, once your order will be dispatched, a tracking code will be sent to you.

HOW MUCH IS IT TO RETURN ITEMS?
Returning items is totally free.
The returning request must be sent to the Customers Service within 14 days from the day in which your order arrives to you.
To contact our Customers Service, please, click on: Contact Us.

WHICH ITEMS CAN I RETURN?
All the not perishable items in PepeGusto store can be return.
You can’t return the following items:
-Those products that could risk to deteriorate or expire shortly;
-Those products that have been opened after they have been delivered;
-Those products that have been personalised to answer to our customers’ needs.

I AM NOT SATIFIED WITH THE PRODUCT I’VE RECEIVED. MAY I RETURN IT?
Please, contact our Customers Service that will verify your case.
To contact our Customers Service, please, click on: Contact Us.

Good Shopping

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